Contact Us
Frequently Asked Questions
I'm an Medinsight member and my subscription has expired. How can I get access?
You may need to renew your Medinsight membership. To pay your membership dues, please visit www.medinsighthub.com or contact Medinsight Customer Service:
Medinsight Customer Service
Monday–Friday, 8:30am–5:00pm (ET)
2318 Mill Road, Suite 800
Alexandria, VA 22314
E-mail: customerservice@asco.com
Phone: 888-282-2552, 703-299-0158
I'm not an Medinsight member but my paid subscription has expired. How can I renew?
Nonmembers can renew their subscription at the LWW Store.
I have forgotten my username.
You must know your Medinsight username to login. If you forgot your username, you can request it. If you forgot your registered email address(es), please contact Customer Service.
I need to update my mailing or e-mail address.
Medinsight members: Email changes can be made online, and address changes should be directed to Medinsight Customer Service.
Nonmember subscribers: Please send address changes to Wolters Kluwer Customer Service.
I am missing a print issue of JCO.
For Medinsight members, JCO will replace up to three missing or damaged issues per year if your claim is received within 3 months of the mail date. Issues claimed beyond the 3-month limit must be prepaid at the single-copy price. To claim a missing print issue within the claims limit, please contact Customer Service.
Nonmember subscribers can submit claims for missing issues with Wolters Kluwer by visiting https://shop.lww.com/support.
Mailing Address:
2318 Mill Road, Suite 800, Alexandria, VA 22314, USA
Phone:
+1-703-798-1908
Customer Service:
+1-706-518-1480
Toll-Free (USA):
888-273-3508
General Contact Email:
Editorial Email:
jco@asco.com
